Delivery Policy

  1. Shipping Options
    We offer multiple shipping options to meet your needs, including standard and express shipping. Delivery times vary depending on your location and chosen shipping method, with estimated delivery times provided at checkout.
  2. Processing Time
    Orders are processed within 1-3 business days. Once processed, you will receive a confirmation email with tracking information to follow your package’s progress.
  3. Shipping Charges
    Shipping charges depend on the order size, weight, and destination. These charges are calculated and displayed at checkout for your convenience.
  4. Order Tracking
    All orders come with tracking information, which will be emailed to you upon dispatch. You can also log into your account on our website to view your order status.
  5. Lost or Delayed Shipments
    If your shipment is delayed or lost, please contact us. We’ll assist in locating your package and, if necessary, initiate a replacement or refund process.

Return Policy

  1. Eligibility for Returns
    We accept returns on unused, unwashed fabrics in their original condition within 14 days of delivery. Fabrics that have been altered, cut, or damaged after delivery are not eligible for return.
  2. Return Process
    To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with return instructions and a return authorization. Please note that customers are responsible for return shipping costs.
  3. Refunds
    Once we receive and inspect the returned item, we will process a refund to your original payment method within 5-7 business days. Refunds will cover the original purchase amount, excluding any initial shipping costs.
  4. Exchanges
    If you would like to exchange an item, please reach out to our customer service team. Once the original item is returned and inspected, we’ll process your exchange.
  5. Damaged or Incorrect Items
    If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We’ll arrange for a replacement or refund at no extra cost to you.
  6. Non-Returnable Items
    Custom-cut or special-order fabrics are non-returnable unless defective. Please contact us for details if your order includes custom items.

For further assistance with delivery or returns, please don’t hesitate to reach out to our customer service team. We’re here to ensure a smooth shopping experience at Umesha Official Store!

Need help?

Contact us at {email} for questions related to refunds and returns.